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Cloud Cover

Imagine for a moment that you’re on a floundering ship, surrounded by angry water. You look around for a lifeboat only to discover they are stored below deck, in the vessel rather than hanging off the side where they might actually prove useful. But that effectively describes an equally chancy IT practice: conducting system-monitoring...

Death by Enter Key

If you’re not an American you’ve probably never heard of Carlos Danger. And if you are, you probably wish you hadn’t. But his story is entertaining in a pathetic, precautionary way, so I shall...

Bowling and Other Disasters

Long ago, I was dispatched to a land far, far away to install a computer system and train the locals in its proper use and maintenance. The land in question is 6,524 miles (give or take a little...

Greater Expectations

In Banff’s splendid National Park, an iridescent gemstone better known as Lake Louise lies nestled beneath granite tines. There, on its North-East shore stands one of the world’s great hotels,...